B2B Collections Team Lead - Bali

Join Nezda Technologies as a B2B Collections Team Lead in the vibrant and dynamic setting of Bali, Indonesia. In this pivotal role, you will spearhead our B2B collections operations, leading a high-performing team to ensure timely recoveries, optimize debt collection processes, and enhance customer relationships. With a focus on achieving outstanding results, you will drive our collections strategy to support the company's financial health and growth.

Nezda Technologies is a leading technology company specializing in innovative solutions for businesses. Our mission is to empower companies with cutting-edge technology, enabling them to thrive in the digital era. With a strong commitment to excellence and a culture of continuous improvement, we provide a supportive and collaborative work environment where your skills and contributions are valued.

As a B2B Collections Team Lead, you will be responsible for managing a team of collections specialists, setting performance targets, and implementing strategies to improve collection rates. You will work closely with sales and finance teams to ensure a seamless process from invoicing to collections. Utilizing tools like Salesforce, QuickBooks, and Microsoft Office Suite, you will streamline operations and enhance efficiency.

📋 Tanggung Jawab Pekerjaan

• Lead and manage a team of B2B collections specialists, setting performance targets and providing guidance and support.
• Develop and implement effective collections strategies to improve recovery rates and reduce delinquencies.
• Monitor and analyze collections data to identify trends, patterns, and opportunities for improvement.
• Collaborate with sales, finance, and customer service teams to ensure a seamless process from invoicing to collections.
• Utilize tools such as Salesforce, QuickBooks, and Microsoft Office Suite to streamline operations and enhance efficiency.
• Provide regular reports and updates to senior management on collections performance and key metrics.
• Stay updated with industry trends, best practices, and regulatory requirements to ensure compliance and continuous improvement.
• Train and develop team members to enhance their skills and knowledge in collections processes.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 5 years of experience in B2B collections, with a proven track record of achieving high recovery rates.
• Strong leadership and management skills, with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
• Proficiency in using collections software and tools such as Salesforce, QuickBooks, and Microsoft Office Suite.
• Knowledge of financial regulations and compliance requirements relevant to the B2B industry.
• Ability to analyze data and provide actionable insights to drive collections performance.
• Strong problem-solving skills and a proactive approach to addressing challenges and opportunities.

🛠️ Keahlian

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