Customer Service Specialist - Export & Import

Join Suzuyo Indonesia, a leading name in logistics and supply chain solutions, as a Customer Service Specialist in Export & Import. This is your opportunity to thrive in a dynamic environment where your expertise in international trade and customer relations will be put to the test. Based in Jakarta Timur, you'll be at the heart of our operations, ensuring seamless communication between our clients and our team.

As a Customer Service Specialist, you'll handle a wide range of customer inquiries, from shipping documents to customs clearance. You'll use tools like SAP and Oracle to manage and track shipments, ensuring they meet international standards. This role is perfect for someone with 3-5 years of experience in customer service, particularly in the export and import sector. You'll have the chance to grow with Suzuyo, learning from industry experts and contributing to a company that's shaping the future of global trade.

📋 Tanggung Jawab Pekerjaan

• Manage customer inquiries and complaints, ensuring timely and effective resolution.
• Coordinate with internal teams to ensure smooth shipment processing and customs clearance.
• Use SAP and Oracle to manage and track shipments, ensuring compliance with international regulations.
• Provide excellent customer service, building strong relationships with clients.
• Stay updated with the latest industry trends and regulations in international trade.
• Participate in team meetings and contribute to the continuous improvement of our customer service processes.
• Assist in the development and implementation of customer service strategies.
• Provide regular reports on customer service performance and customer satisfaction.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, or a related field.
• 3-5 years of experience in customer service, particularly in the export and import sector.
• Proficient in English, both written and spoken.
• Familiarity with SAP and Oracle is a plus.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Knowledge of international trade regulations and customs procedures.
• Willingness to travel for business purposes.

🛠️ Keahlian

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